75bed Privacy Policy

1. Introduction

75bed ("we", "us", "our") is committed to protecting and respecting the privacy of all users ("you", "your") who access or use the 75bed platform ("Platform"). This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this Policy carefully before using the Platform.

By accessing or registering an account on 75bed, you confirm that you have read and understood this Policy and consent to the collection and use of your personal information as described herein. This Policy is incorporated by reference into the 75bed Terms and Conditions. If you do not agree with this Policy, you must not use the Platform.

2. Information We Collect

We collect several categories of personal information in connection with the operation of the 75bed platform and the provision of our services to you. The categories of data we may collect include, but are not limited to:

• Identity data: full name, date of birth, gender, and a copy of your government-issued identification document (such as National ID or passport)
• Contact data: email address, phone number, and residential address (including city and district within Bangladesh, such as Dhaka, Chittagong, Sylhet, or Rajshahi)
• Financial data: payment method details (bKash wallet number, Nagad account, Rocket number, Upay account, or bank card details), deposit and withdrawal transaction history
• Technical data: IP address, browser type and version, device type and operating system, time zone setting, and pages visited on the Platform
• Usage and gaming data: betting history, game session logs, bonus activity, wager amounts, and responsible gaming tool settings

3. How We Collect Your Information

75bed collects personal information through a number of channels. We use only lawful, fair, and transparent means of collection, as described below:

• Directly from you: when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a survey or promotion
• Automatically: through cookies, web beacons, and server logs when you interact with the Platform — including page views, session duration, and click-stream data
• From third-party payment providers: when you initiate a deposit or withdrawal, your payment provider (bKash, Nagad, Rocket, Upay, or card networks) shares necessary transaction details with us
• From identity verification partners: during KYC checks, our accredited verification partners may provide us with information confirming the authenticity of your identity documents

4. How We Use Your Information

We use the personal information we collect for the following specific purposes. We will not use your data for any purpose that is incompatible with those listed below without first obtaining your express consent:

• Account management: to create, maintain, and manage your 75bed player account, including identity verification, account security, and customer support
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to detect and prevent payment fraud
• Service delivery: to provide access to games, betting markets, live casino, slots, and all other features of the 75bed platform
• Legal and regulatory compliance: to fulfil KYC obligations, anti-money-laundering checks, age verification, and any other legal obligations applicable to the operation of the platform
• Responsible gaming: to monitor gaming activity, implement self-imposed limits, identify at-risk behaviour, and enforce responsible gaming measures
• Communications: to send you account notifications, transaction confirmations, security alerts, and — where you have opted in — promotional updates and bonus offers

5. Legal Basis for Processing

We process your personal data on one or more of the following legal grounds, depending on the nature and purpose of the processing activity:

• Contractual necessity: processing is required to perform our contract with you (i.e. to operate your account and deliver the services you have requested)
• Legal obligation: processing is necessary to comply with applicable laws and regulations, including KYC, anti-money-laundering, and age verification requirements
• Legitimate interests: processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and improving our services — provided those interests do not override your fundamental rights
• Consent: for specific processing activities such as sending you optional promotional communications, we will rely on your express consent, which you may withdraw at any time

6. Sharing Your Information

75bed does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data in the following limited circumstances, and only to the extent necessary for the specified purpose:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive only the transaction data required to process your deposit or withdrawal
• Identity verification partners: accredited KYC service providers who verify the authenticity of identity documents submitted during registration
• Game and technology providers: Pragmatic Play, Evolution Gaming, and other game studios receive session and wagering data required for game operation and RNG certification
• Legal and regulatory authorities: we will disclose your information if required to do so by a court order, regulatory authority, law enforcement agency, or other competent body with the authority to compel disclosure

All third parties with whom we share data are bound by contractual obligations to process that data only for the purposes specified above, and to maintain appropriate security standards. 75bed remains responsible for your data at all times and requires all partners to adhere to data protection principles equivalent to those described in this Policy.

7. Payment Data

75bed takes the security of payment data with the utmost seriousness. We do not store full payment card numbers, CVV codes, or mobile banking PINs on our servers. All payment transactions are processed through the secure infrastructure of our licensed payment partners (bKash, Nagad, Rocket, Upay, Visa, and Mastercard). These partners maintain their own data security programmes and are independently responsible for the security of payment credentials processed through their networks.

When you initiate a deposit or withdrawal, 75bed records only the reference number, transaction amount, timestamp, and payment method type associated with the transaction. This transaction metadata is retained for accounting, audit, and legal compliance purposes and is never shared for marketing.

8. Cookies & Tracking Technologies

75bed uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns, and support platform security. The types of cookies we use include:

• Strictly necessary cookies: essential for the Platform to function correctly, including session management, login state, and security tokens — these cannot be disabled
• Analytical cookies: used to understand how players navigate the Platform, which pages are visited most, and where technical issues occur, helping us continuously improve the service
• Functional cookies: store your preferences such as language setting, responsible gaming limits, and display preferences so the Platform remembers your choices between sessions

You can manage or delete cookies at any time through your browser settings. Please note that disabling strictly necessary cookies will impair the functionality of the Platform and may prevent you from accessing certain features, including your account. For further information on managing cookies in popular mobile browsers used in Bangladesh, please consult your browser's help documentation.

9. Data Retention

75bed retains your personal data only for as long as is necessary for the purposes set out in this Policy, or as required by applicable law. In general, account data is retained for the duration of your active account plus a minimum period of five (5) years following account closure, to satisfy anti-money-laundering record-keeping obligations and to handle any outstanding disputes or legal claims.

Payment transaction records are retained for a minimum of seven (7) years to comply with financial record-keeping requirements. After the applicable retention period expires, data will be securely deleted or anonymised so that it can no longer be attributed to any individual.

10. Data Security

75bed implements a range of technical and organisational security measures designed to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, access controls limiting data access to authorised personnel on a need-to-know basis, regular security audits and penetration testing, and incident response procedures to detect and respond to data breaches promptly.

While we take all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security. If you have reason to believe that your account has been compromised, you should contact our support team immediately at [email protected] and change your account password without delay.

11. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 75bed. To exercise any of these rights, please contact our support team using the details in Section 15 below. We will respond to all valid requests within a reasonable timeframe:

• Right of access: you may request a copy of the personal data we hold about you
• Right to rectification: you may request that we correct any inaccurate or incomplete personal data we hold about you
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations
• Right to restrict processing: you may request that we temporarily restrict our use of your data in certain circumstances, for example while you contest the accuracy of the data
• Right to data portability: where processing is based on your consent or a contract, you may request a copy of your data in a structured, commonly used, machine-readable format
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time; withdrawal does not affect the lawfulness of prior processing

Please note that certain rights are subject to exceptions and we may not always be able to comply with a request — for example, where fulfilling the request would conflict with our legal obligations or adversely affect the rights of others. Where we decline a request, we will explain our reasons in writing.

12. Children's Privacy

The 75bed platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information from our systems and close the associated account. If you are a parent or guardian and believe that a minor has registered on 75bed, please contact us immediately at [email protected].

13. Third-Party Links

The 75bed platform may contain links to third-party websites or services, such as game provider microsites or payment partner portals. These third-party sites have their own privacy policies, and 75bed has no control over, and assumes no responsibility for, the content, privacy practices, or security of those sites. We encourage you to review the privacy policy of any third-party site you visit before providing any personal information.

14. Changes to This Policy

75bed reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the revised Policy will be posted on this page with an updated effective date. Your continued use of the Platform following any update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically so that you remain informed about how we handle your personal data.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 75bed handles your personal data, please contact our dedicated support team. We are available 24/7 to assist players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.